Welcome to Travel Chattogram. By accessing or using our website and services—including hotel booking and car booking—you agree to be bound by these Terms & Conditions. Travel Chattogram reserves the right to modify or update these terms at any time without prior notice. Continued use of the website signifies acceptance of any updated terms. We encourage you to review this page regularly.
1. General Disclaimer
Travel Chattogram does not own or operate any hotels or vehicles. We act solely as an intermediary, connecting customers with independent hotel providers and car rental partners. All information displayed on our platform—including availability, pricing, and descriptions—is provided by the respective service providers. Travel Chattogram is not responsible for any inaccuracies arising from changes in availability or market conditions. If any issues arise during your hotel stay or car rental period, Travel Chattogram will act as a point of contact and make commercially reasonable efforts to assist. However, all resolutions are ultimately subject to the policies of the relevant hotel or car rental provider.
2. Booking Terms
2.1. Hotel Bookings
When you book a hotel through Travel Chattogram, your booking is made directly with the hotel provider listed on the website. You must review and accept the provider’s own terms and conditions before completing any reservation. All prices are subject to change based on availability, seasonal conditions, or provider updates.
2.2. Car Bookings
Car bookings made through Travel Chattogram are facilitated on behalf of third-party car rental partners. By making a reservation, you agree to follow all terms, conditions, and usage rules set by the respective rental provider. Travel Chattogram is not liable for vehicle condition, driver behavior, delays, or service disruptions caused by the rental partners.
3. Age Requirements
Hotel & Car Bookings: You must be at least 18 years old.
4. Promotions & Discounts
Travel Chattogram may offer promotional codes or discounts from time to time. All promotions are subject to individual terms and may be modified or withdrawn without notice. In case of disputes relating to promotions, Travel Chattogram’s decision will be final. By registering with Travel Chattogram, you agree to receive relevant promotional updates, offers, and service announcements.
5. Payment Terms
By making a payment on Travel Chattogram, you authorize the use of your personal information for payment verification purposes, including sharing with secure third-party payment processors.
• Travel Chattogram does not accept cash payments.
• Full payment is required at the time of booking.
• Convenience charges may apply and are subject to change.
• Personal data will only be used to complete and secure transactions.
6. Cancellation & Refund Policy
Travel Chattogram applies a single, uniform cancellation and refund policy for all bookings made through our website (hotel and car bookings). This policy applies to every customer and does not vary by service provider.
General Rules
• Platform & Convenience Fees: Platform fees and any convenience charges are non refundable under all circumstances.
• Refund Method & Timing: Approved refunds will be issued to the original payment method and are typically processed within 7–10 working days from the date the refund is approved. Processing time may vary by bank or payment provider.
• No Provider Exceptions: Travel Chattogram’s cancellation and refund policy is applied uniformly and does not defer to individual hotel or car rental provider policies.
Hotel Bookings
• Cancellation more than 72 hours before scheduled check-in: Full refund of the booking amount (less any non-refundable platform/convenience fees).
• Cancellation more than 48 hours of scheduled check-in: 50% refund of the booking amount (less platform/convenience fees).
• Cancellation less than 48 hours before scheduled check-in: Non-refundable — no refund will be provided.
• Special Occasions / Peak Season (e.g., public holidays, festival periods): Cancellations must be made at least 7 days prior to check-in to be eligible for a full refund. Cancellations inside that 7-day window during special occasions are non refundable.
Car Bookings
• Cancellation more than 72 hours before scheduled pickup/time of rental: Full refund of the rental amount (less any non-refundable platform/convenience fees).
• Cancellation within 72 hours of scheduled pickup/time of rental, or no-show: No refund will be issued.
• Bookings made less than 72 hours before scheduled pickup/time of rental: Non refundable — no refund will be issued.
• Modifications: Any request to modify pickup/drop-off dates or times may be treated as a cancellation and new booking; such modifications are subject to the same refund rules above.
Date Changes & Early Returns
• Date changes are not permitted. To change dates you must cancel the original booking (subject to the policy above) and make a new booking.
• Early return of a vehicle or early checkout from a hotel does not entitle you to a refund for unused days or nights unless Travel Chattogram authorises otherwise in writing.
Force Majeure / Exceptional Circumstances
• In cases of national emergencies, political unrest, natural disasters, government imposed travel restrictions, or similar events that directly prevent travel, Travel Chattogram will review requests on a case-by-case basis. Any deviation from the standard policy will be at Travel Chattogram’s sole discretion and communicated in writing.
7. Liability Limitations
Travel Chattogram is not responsible for:
• Service quality, cleanliness, maintenance, or conduct of hotels and rental partners.
• Accidents, delays, damages, or losses during hotel stays or vehicle use.
Users agree to settle all such matters directly with the service provider.
8. Contact Information
For any questions regarding these Terms & Conditions, please contact Travel Chattogram through our official support channels listed on our website.
Welcome to Travel Chattogram. By accessing or using our website and services—including hotel booking and car booking—you agree to be bound by these Terms & Conditions. Travel Chattogram reserves the right to modify or update these terms at any time without prior notice. Continued use of the website signifies acceptance of any updated terms. We encourage you to review this page regularly.
1. General Disclaimer
Travel Chattogram does not own or operate any hotels or vehicles. We act solely as an intermediary, connecting customers with independent hotel providers and car rental partners. All information displayed on our platform—including availability, pricing, and descriptions—is provided by the respective service providers. Travel Chattogram is not responsible for any inaccuracies arising from changes in availability or market conditions. If any issues arise during your hotel stay or car rental period, Travel Chattogram will act as a point of contact and make commercially reasonable efforts to assist. However, all resolutions are ultimately subject to the policies of the relevant hotel or car rental provider.
2. Booking Terms
2.1. Hotel Bookings
When you book a hotel through Travel Chattogram, your booking is made directly with the hotel provider listed on the website. You must review and accept the provider’s own terms and conditions before completing any reservation. All prices are subject to change based on availability, seasonal conditions, or provider updates.
2.2. Car Bookings
Car bookings made through Travel Chattogram are facilitated on behalf of third-party car rental partners. By making a reservation, you agree to follow all terms, conditions, and usage rules set by the respective rental provider. Travel Chattogram is not liable for vehicle condition, driver behavior, delays, or service disruptions caused by the rental partners.
3. Age Requirements
Hotel & Car Bookings: You must be at least 18 years old.
4. Promotions & Discounts
Travel Chattogram may offer promotional codes or discounts from time to time. All promotions are subject to individual terms and may be modified or withdrawn without notice. In case of disputes relating to promotions, Travel Chattogram’s decision will be final. By registering with Travel Chattogram, you agree to receive relevant promotional updates, offers, and service announcements.
5. Payment Terms
By making a payment on Travel Chattogram, you authorize the use of your personal information for payment verification purposes, including sharing with secure third-party payment processors.
• Travel Chattogram does not accept cash payments.
• Full payment is required at the time of booking.
• Convenience charges may apply and are subject to change.
• Personal data will only be used to complete and secure transactions.
6. Cancellation & Refund Policy
Travel Chattogram applies a single, uniform cancellation and refund policy for all bookings made through our website (hotel and car bookings). This policy applies to every customer and does not vary by service provider.
General Rules
• Platform & Convenience Fees: Platform fees and any convenience charges are non refundable under all circumstances.
• Refund Method & Timing: Approved refunds will be issued to the original payment method and are typically processed within 7–10 working days from the date the refund is approved. Processing time may vary by bank or payment provider.
• No Provider Exceptions: Travel Chattogram’s cancellation and refund policy is applied uniformly and does not defer to individual hotel or car rental provider policies.
Hotel Bookings
• Cancellation more than 72 hours before scheduled check-in: Full refund of the booking amount (less any non-refundable platform/convenience fees).
• Cancellation more than 48 hours of scheduled check-in: 50% refund of the booking amount (less platform/convenience fees).
• Cancellation less than 48 hours before scheduled check-in: Non-refundable — no refund will be provided.
• Special Occasions / Peak Season (e.g., public holidays, festival periods): Cancellations must be made at least 7 days prior to check-in to be eligible for a full refund. Cancellations inside that 7-day window during special occasions are non refundable.
Car Bookings
• Cancellation more than 72 hours before scheduled pickup/time of rental: Full refund of the rental amount (less any non-refundable platform/convenience fees).
• Cancellation within 72 hours of scheduled pickup/time of rental, or no-show: No refund will be issued.
• Bookings made less than 72 hours before scheduled pickup/time of rental: Non refundable — no refund will be issued.
• Modifications: Any request to modify pickup/drop-off dates or times may be treated as a cancellation and new booking; such modifications are subject to the same refund rules above.
Date Changes & Early Returns
• Date changes are not permitted. To change dates you must cancel the original booking (subject to the policy above) and make a new booking.
• Early return of a vehicle or early checkout from a hotel does not entitle you to a refund for unused days or nights unless Travel Chattogram authorises otherwise in writing.
Force Majeure / Exceptional Circumstances
• In cases of national emergencies, political unrest, natural disasters, government imposed travel restrictions, or similar events that directly prevent travel, Travel Chattogram will review requests on a case-by-case basis. Any deviation from the standard policy will be at Travel Chattogram’s sole discretion and communicated in writing.
7. Liability Limitations
Travel Chattogram is not responsible for:
• Service quality, cleanliness, maintenance, or conduct of hotels and rental partners.
• Accidents, delays, damages, or losses during hotel stays or vehicle use.
Users agree to settle all such matters directly with the service provider.
8. Contact Information
For any questions regarding these Terms & Conditions, please contact Travel Chattogram through our official support channels listed on our website.